How to Write an Unfair Finance Charge Letter

The unpleasant shock of reading a credit card statement, only to discover that improper charges have been applied, can be a frustrating experience. While a simple call may resolve the issue, consumers often find that the representative on the line does not have the authority to handle the complaint. If getting to someone who can help seems hopeless, putting the problem down in writing to the correct individual or department is essential -- not only to document your side of the issue if it escalates, but to obtain the favorable response you seek.

Instructions

1

Verify the correct address to which the letter needs to go. Many companies have one address for bill paying, and another for correspondence. If the letter is sent to the wrong address, it may not be forwarded to someone in authority to handle the matter; or worse, it may be tossed with the envelope in error. If you have not received any assistance through normal correspondence channels, move on to the company's corporate office, addressing the letter to the CEO, if possible.

2

Write a rough draft of the letter, outlining what occurred to cause the improper finance charge and why you feel it is unfair. Point out the terms and conditions of your credit agreement with the company, and how the finance charge is in violation of this agreement, if applicable. If the charge is allowable under the terms, but you still feel it was an improper assessment, explain this thoroughly but succinctly. Mention by name anyone you spoke to who would not help you with the issue over the phone. Describe what you want the credit card company to do to correct the problem; for example, remove the charge or credit your account in some way.

3

Read over the rough draft, correcting any spelling errors and run-on sentences. Make sure that the letter clearly states the problem and the remedy requested, as well as what agencies you intend to contact for complaint -- such as the Federal Trade Commission or Attorney General of your state -- if the credit card company is not willing to resolve this matter.

4

Include any contact information you want the credit card company to use in trying to reach you to resolve the matter; this should include your mailing address and phone number, as well as an email address, if you use this for business matters.

5

Provide copies of any documentation that supports your side of the argument. This can include a purchase receipt; a copy of your most recent billing showing the disputed finance charge; notes taken during phone conversations with the company; or a copy of the company's credit agreement with the applicable portions highlighted.

6

Mail the letter with a verification that it was received, using certified or registered mail. If you only wish to show proof that the complaint letter was mailed to the credit card company -- helpful in the event the company later claims nothing was received -- you can obtain a Certificate of Mailing for a minimal cost.