How to Settle a Disputed Invoice

As a customer, you can dispute an invoice received from a company or creditor. Companies and creditors can make mistakes, and they may inadvertently charge you for items not purchased. Rather than ignore wrong information on an invoice and risk lawsuits and additional charges, talk with creditors to settle disputes.

Instructions

1

Write a letter to the company disputing an amount. Within days of receiving an incorrect invoice, send a written request to the company or creditor asking them to validate or verify the amount owed. This requires the company or creditor to forward written proof that you owe the money. Include your account number in the letter.

2

Provide your own evidence. If you can prove that you don't owe a specific amount due, provide this evidence in your written letter. For example, you can submit a copy of a canceled check or copies of your most recent statement from the company.

3

Use certified mail to confirm that the company or creditor receives your letter. Reduce the risk of having your dispute letter misplaced and use certified mail. The company or creditor will sign for the letter, and the postal service provides you with a receipt.

4

Agree to pay legitimate debt. If you only dispute a portion of a bill or statement, pay the amount you owe to settle the debt and maintain a good relationship with the company or creditor.